На замороженном Blog

14 Comments

1. odessasteps wrote:

   from the horror stories I have heard from friends across the country that have comcast, you got off very light. :>

   Saturday, September 22, 2007 at 10:47 am | Permalink
2. OrderedChaos wrote:

   Heh, true Odessa — though until I get my phone switched successfully I’m not considering it “over” quite yet!

   Saturday, September 22, 2007 at 11:12 am | Permalink
3. Blackaces wrote:

   Hey, at least the guy Comcast sent out spoke English. Last year, DirecTV sent up a Spanish speaking service guy, who, while very nice, couldn’t understand the words that were coming out of my mouth.

   Somehow, DTV had us listed under ‘Spanish Speaking’. Which makes no sense, since my last name is ‘Brown’.

   Saturday, September 22, 2007 at 11:43 am | Permalink
4. Kurt wrote:

   Yeesh… at least you’re getting Center Ice now, that has to be worth a heck of a lot of hassle. Versus, worth considerably less hassle but required for the complete hockey experience.

   Saturday, September 22, 2007 at 4:07 pm | Permalink
5. odessasteps wrote:

   Since I had Center Ice, I doubt I watched Versus more than 3 or 4 times the entire season. I have no great desire to watch the Penguins or Rangers all the time.

   Saturday, September 22, 2007 at 4:16 pm | Permalink
6. TG wrote:

   And you didn’t get Verizon’s FiOS why? Good god man, you haven’t heard me (or the millions of others) bitching about Comcast? Stupid cable monopolies. I can’t wait to move to a place where I can pick someone, ANYONE, other than Comcast.

   Saturday, September 22, 2007 at 9:50 pm | Permalink
7. Gustafsson wrote:

   The flaw with FiOS (and I have them for internet and phone) is the lack of NHL Center Ice.

   Once they add NHL Center Ice, I’ll switch from DirecTV to FiOS.

   Saturday, September 22, 2007 at 10:21 pm | Permalink
8. pepper wrote:

   True, Gus, about FiOS. We have FiOS internet and phone here in NYC, but no TV yet, and I know Verizon has no contract to get CI. So it’s Time Warner Cable for me, for now.

   Saturday, September 22, 2007 at 10:50 pm | Permalink
9. OrderedChaos wrote:

   Heh, if FiOS were an option I’d have chosen it. But, despite almost monthly mailings from Verizon singing the praises of FiOS, they do not offer the service in my building. Why they’ve wasted over 18 months of mailings to my address despite not offering the service, I’ll never know.

   Saturday, September 22, 2007 at 11:13 pm | Permalink
10. Gustafsson wrote:

    IwoCPO at Able to Yzerman live blogged his call to Verizon to inquire about the availability of NHL Center Ice on FiOS TV. It’s painful, but somewhat funny. I had a similar call to them myself.

    Enjoy
    http://www.kuklaskorner.com/index.php/A2Y/comments/liveblogging_my_call_to_verizon/

    Sunday, September 23, 2007 at 8:51 am | Permalink
11. Blackaces wrote:

    It’s irritating that our neighbors directly across the street are eligible and have FIOS. But we aren’t. 20 feet away. They have it, and we don’t. Ridiculous!

    Sunday, September 23, 2007 at 11:00 am | Permalink
12. Dan,Jr. wrote:

    Just be thankfull you aren’t forced to settle for Clearview. At work (a little north of Baltimore), that’s what we’re stuck with for cable internet service. It’s absolute rubbish. When you start up, you have to tell them your screen names along with the passwords! We just use it to get to our AOL & COMCAST accounts. Personally I’m not a fan of any telephone or internet service provider. Choosing one is kind of like voting for President. You’ve got to pick one you “like”. But you know you’ll soon be cursing your choice.

    Sunday, September 23, 2007 at 11:39 am | Permalink
13. Yngwie wrote:

    I can best express my Comcastic horror by posting a letter that I sent to their corporate a few months ago. For any of you having problems, note the contact info at the start and the cc: at the end.

    And I did hit the right buttons, as they gave me the two months’ credit that I requested. Apparantly all of those horrific year I spent working for Beneficial’s call centers did teach me to write a good complaint letter, if nothing else.

    One other note - take the date, time, and names of whoever you talk to. Including the names of the bigger idiots that you deal with earns them a nice little ding that gets dropped in their personnel file.

    Stephen B. Burke
    Comcast Corp.
    1500 Market Street
    Philadelphia, PA 19102-2148

    5/15/2007

    Mr. Burke:

    I am writing to you in regard the appalling level of service that I received during my recent dealings with Comcast. When I received an offer to secure a $129 per month bundled package that would expand my existing service while adding a regular phone line I thought that it was a great deal. While it is a good value, had I known the ordeal that I would have to go through I would never have signed up.

    My first warning should have come when I called up to sign up for the offer. Your telemarketing rep immediately attempted a bait and switch by trying to sign me up for the $159 per month deluxe package. I corrected her and was offered the $129 package in its place.

    A few days later your reps came out to install the hardware for my new service, and to my chagrin I did not have them test the channels completely before leaving. A few days later I realized that my on demand channels were no longer working. Rather than give a blow by blow complete synopsis of my experience, I will briefly summarize the more pertinent points of what I went through:

    • After talking to a few reps, I had to make a total of seven calls requesting to speak to a supervisor
    • Your phone agents are not well trained, as a few of them interpreted the phrase, “I want to speak to a supervisor� to mean that I wanted them to blind transfer me to a voicemail that would not be responded to.
    • It also took a total of seven appointments to get my problem resolved. Even though I asked to be called 30 minutes in advance each time, I was not called in advance on three of the attempts, and on one occasion your rep did not even bother to show up or call.
    • The second to last visit ended with the visiting contractor telling me that my signal was too weak and that I should go to Best Buy and buy a signal amplifier. I was under the impression that this was what I was paying Comcast to provide.

    Visit #7 finally resolved the issue, but only after over a month of calling having to waste several hours at a time and continuous aggravation.

    Given that during this time you failed to provide the agreed upon services and all that I had to go through to receive what I have been paying Comcast for I request that you credit my account for two months’ of service.

    I look forward to your response.

    Sincerely,

    Jeff Walyus

    Cc: Brian L. Roberts

    Sunday, September 23, 2007 at 8:37 pm | Permalink
14. OrderedChaos wrote:

    Excellent letter Yngwie, thanks for sharing it. And I’m glad you hear that it had the intended effect.

    Monday, September 24, 2007 at 11:51 am | Permalink

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